Last Updated: 07 December 2025
Welcome to Saree Haveli. These Terms and Conditions govern your use of our website www.sareehaveli.com and the services offered by us. By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue using the site.
Introduction
This website is operated by Saree Haveli, a sole proprietorship. By using this website, you agree to comply with all Terms stated here.
Eligibility
Users must be 18 years or older.
Users must provide accurate and complete information when making a purchase or creating an account.
Account Registration
If you create an account on our website, you are responsible for:
• Keeping your login information confidential
• All activities that occur under your account
• Informing us if you suspect unauthorized use
We may suspend or terminate accounts in case of misuse or violation of these Terms.
Product Information
We aim to provide accurate product details. However:
• Colors, textures, and appearance may vary due to screen differences or photography
• Handmade or handwoven products may naturally have minor variations
• Product availability may change without notice
• We may modify or discontinue products at any time
Pricing and Payments
• All prices are in Indian Rupees (INR)
• Prices may change without prior notice
• Any pricing or typographical errors may be corrected by us
• Payments are processed securely through CCAvenue
• Orders are confirmed only after successful payment
Order Acceptance and Cancellation
We may accept or decline any order at our discretion.
Orders may be canceled due to:
• Stock unavailability
• Payment failure
• Incorrect information provided
• Suspected fraudulent activity
Any payment received for a canceled order will be refunded as per our refund policy.
Shipping and Delivery
• Delivery timelines are estimates and not guaranteed
• Delays due to courier, weather, holidays, or external factors are beyond our control
• Once an order is shipped, responsibility transfers to the courier
• Applicable shipping charges will be shown at checkout
Returns, Exchanges and Refunds
Returns and exchanges are governed by our Return and Refund Policy. General points include:
• Items must be unused, unwashed, and in original condition
• Certain items may not be eligible for return
• Returns must be raised within the specified return window
• Saree Haveli reserves the right to reject invalid return or exchange requests
Intellectual Property
All website content, including images, product photos, text, graphics, and branding, belongs to Saree Haveli.
Users may not copy, reproduce, distribute, modify, or use any content without written permission.
Prohibited Activities
Users must not:
• Misuse or copy website content
• Engage in fraudulent transactions
• Attempt to hack or disrupt the website
• Upload harmful files or malicious programs
• Use content for unauthorized commercial purposes
Limitation of Liability
Saree Haveli is not liable for:
• Indirect, incidental, or consequential damages
• Delays caused by courier partners or external factors
• Variations in product color or appearance
• Loss arising from unauthorized use of user accounts
• Technical errors beyond our control
Disclaimer
We aim to provide accurate product descriptions, but slight variations may occur.
Handcrafted products may naturally include minor imperfections.
Availability of products cannot be guaranteed at all times.
Indemnification
Users agree to indemnify Saree Haveli against any claims, damages, losses, or expenses arising from:
• Misuse of the website
• Violation of these Terms
• Wrong or misleading information provided
• Unauthorized activity under their account
Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.
Termination
We may suspend or terminate user access to the website if:
• These Terms are violated
• Fraudulent or harmful activity is detected
• Continued usage poses legal or operational risk
Changes to Terms
We may update these Terms at any time. Continued use of the website implies acceptance of updated Terms.
Contact Information
For any queries regarding these Terms, email us at info@sareehaveli.com
Last Updated: 07 December 2025
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through www.sareehaveli.com. By placing an order, you agree to the terms mentioned below.
Return Eligibility
Return requests must be raised within 2 days of delivery. To be eligible for a return, the item must be unused, unwashed, unaltered, and in its original condition with tags, packaging, and accessories intact. Clear photos or videos must be provided as proof. Items returned after 2 days of delivery will not be accepted. All returned items must pass our quality check.
Items Not Eligible for Return
• Discounted or sale items
• Used, washed, altered, or damaged items
• Items without original tags or packaging
• Customized or stitched products
• Products with minor color variations due to lighting or screens
• Handloom or handcrafted items with natural weaving inconsistencies
Return Process
• Email info@sareehaveli.com within 2 days of receiving the order
• Include your order ID, reason for return, and photos or videos of the item
• Our team will review and approve or reject the request
• If approved, we will arrange a courier pickup at our cost
• Once received, the product will undergo quality check
• Refund or exchange will be processed only after approval
If the product fails the quality check, it will be sent back to you and no refund will be issued.
Return Shipping
Saree Haveli will bear the return pickup cost. Cash-on-delivery returns are not accepted. The return pickup address will be shared only after approval.
Exchange Policy
Exchanges are allowed once per order and must follow the same 2-day return window. Exchanges are subject to stock availability. The exchanged product must be of equal or higher value, and any difference in price must be paid. Exchanges are processed only after the returned product passes quality check. If the requested item is unavailable, a refund will be issued instead.
Refund Policy
Refunds will be issued to the original payment mode after the item passes quality check. Refund processing time is 5–7 working days after approval. Shipping charges, if any, are non-refundable. Refunds will not be provided for items that fail quality check, return requests made after the allowed window, or for discounted and sale items.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please report it within 24–48 hours of delivery with photos or an unboxing video. After verification, we will arrange a replacement at no extra cost. Delayed reports may result in ineligibility.
Color Variation
Minor color differences may occur due to lighting, photography, or screen resolution. Such variations are not considered defects and are not eligible for return or refund.
Fraud Prevention
Saree Haveli reserves the right to reject returns that appear used, damaged, or tampered with. We may restrict accounts with repeated return attempts or deny service in cases of misuse or fraudulent activity. Quality check decisions are final.
Contact Information
For any return, refund, or exchange-related queries, please email: info@sareehaveli.com